Target – Optimise – Empower

• Target customers through highly personalised journeys ​

• Optimise with data-driven insights and predictive interactions ​

• Empower employees to deliver best-in-class customer experiences

Focus areas: Customer communications, Web and Mobile Experiences, Digital Asset Management, Customer Journey and Date, Contact Center Analytics, Messaging and Fax

Integrate – Deliver – Enhance

• Integrate content and systems to enhance processes 

• Deliver knowledge faster to drive productivity 

• Enhance work with AI productivity and governance

Focus areas: Document Management, Process Automation, Information Archiving, Business Integrations, Industry & Departmental Applications, Capture and IDP

Archive – Decommission – Compliance

• Decommission obsolete, legacy applications

• Maintain production application scalability and reduce costs​

• Protect sensitive personal information for privacy compliance

Integrate – Automate – Collaborate

• Integrate people, processes, and things 

• Automate internal and external processes 

• Collaborate across all business partners

Focus areas: B2B integration, Supply Chain Automation, Supply Chain Insights, Supply Chain Traceability, Secure Collaboration, Industry Applications and Services.

Control – Automate – Secure

• Enterprise Content Management 

• Data Privacy Management 

• Manage in Place

Focus areas: Content Management. Records Management. Manage In Place Microsoft 365 SharePoint, Teams, OneDrive, Network Shares, Google Drives, S3 and Azure, Lifecycle Management, Data Privacy, Workflow Management, Retention and Disposal Management, Data Classification, Archiving, Governance.

Smart – Scalable – Secure

• Smart operational and behavioural insights 

• Scalable AI-led productivity and process efficiency 

• Secure risk management and data security

Focus areas: Data Lakehouse, Data Analytics, eDiscovery, Visualisation & Reporting, Business Intelligence

Faster – Safer – Smarter

• Faster application delivery and optimised developer experience

• Safer software with built-in DevSecOps best practices 

• Smarter releases with AI automation and insights

Focus areas: PPM& Strategic Portfolio Management, DevOps Platform, Quality Management, Functional Testing, Performance Engineering

Achieve – Optimise – Elevate

• Achieve consistent reliability 

• Optimise cloud costs and carbon footprint 

• Elevate user experiences 

Focus areas: Discovery & CMDB, AIOps & Observability, Network Management, Automation, FinOps & GreenOps, Service Management

Anticipate – Protect – Simplify

• Anticipate cyber risk with advanced threat visibility 

• Protect across identity/data/apps/users/device

• Simplify security across business functions, roles, and processes

Focus areas: Application Security, Data Privacy and Protection, Identity and Access Management, Threat Detection and Response, Threat Intelligence