OpenText™ Service Management (SMAX) is the first solution to provide IT, Enterprise Service Management, and IT Asset Management in a single platform with analytics and machine learning capabilities. ITIL-compliant fault, request, incident, problem, change, etc. It includes ready-made IT Service Management practices.

In addition, the solution provides a free application market for tracking processes beyond IT practices such as human resources, sales, marketing, security, and facility management, as well as an automated workflow and orchestration platform for the development of these practices, which vary from organization to organization, without requiring any coding.

• Built-in analytics and machine learning.
• A modern end-user interface with Turkish support.
• ITIL v4-certified ITSM practices without requiring add-ons.
• Web-based, code-free configuration structure.
• Flexible and easy licensing and a free application market.