Agenda

*Agenda subject to change.

9:00 AM - 9:30 AM

Registration, Welcome

9:30 AM - 9:40 AM

Opening Speech
Güney Tosun, Sales Director, OpenText

9:40 AM - 10:00 AM

Information Reimagined by OpenText
Alper İpek, Principal Solutions Consultant, OpenText

10:00 AM - 10:20 AM

sahibinden.com Success Story
Esin Yıldırım, Senior Digital Transformation Specialist, sahibinden.com
Gökberk Işık, Expert ESM Consultant, Konsalt

10:20 AM - 10:40 AM

FLO Success Story
Bülent Galip Kuş, Network, System and Infrastructure Director, FLO
Kubilay Konan, General Manager, Rigosis

10:40 AM - 11:00 AM

Coffee Break

11:00 AM - 11:30 AM

The Future of Service Management: From Experience to Autonomy
Moderator: Güney Tosun, Sales Director, OpenText
Ünal Deniz, Head of IT and Operations, Abdi İbrahim Pharmaceuticals
Uğur Balkan, Digital Workplace Practice Lead, ATOS

11:30 AM - 11:50 PM

The Heart of a Digital Operation Reaching 20 Million Beneficiaries
Emre Alıç, COO, Innova

11:50 AM - 12:10 PM

AXA Türkiye Success Story
Adem Tuncel, IT System and Service Management Asst. Manager, Axa Türkiye

12:10 PM - 1:30 PM

Lunch

1:30 PM - 1:50 PM

SMAX and Agentic AI: Adapting to the New Operational Culture
Erdinç Erdal, Co-Founder, Ducere

1:50 PM - 2:10 PM

Martur Fompak Success Story
Özlem Altınışık, Group Intelligent Technologies Director, Martur Fompak

2:10 PM - 2:30 PM

The Journey of Our Business Processes with SMAX
Gizem Küçükcankurtaran Köle, Service and Configuration Management Senior Enterprise Architect, AktifTech

2:30 PM - 2:50 PM

Coffee Break

2:50 PM - 3:10 PM

Türk Ticaret Bankası Success Story
Nercivan Molla, Head of Process Management, Türk Ticaret Bankası

3:10 PM - 3:30 PM

IT Service Management: Digital Journey
Yücel Kaba, IT Manager, CK Energy

3:30 PM - 3:50 PM

Drive Productivity Through the Power of Extended ECM
Yasemin Başer, Sr. Account Executive, OpenText
Fatih Tuna Alpyılmaz, Sr. Account Executive, OpenText

3:50 PM - 4:00 PM

Closing Speech and Gift Raffle
Güney Tosun, Sales Director, OpenText