What separates AI that's trusted from AI that's questioned? Explore the safeguards, governance, and practical insights for successful AI outcomes.

We’re back with our sixth annual service management event this September.

Join Service Management and Aviator Expo (SMAX26) as we explore how organizations can adopt AI with confidence.

Across three sessions, we'll explore the foundations of trusted AI, the journey from AI readiness to agentic capabilities, and the governance and compliance considerations needed to scale AI responsibly.

Drawing on real-world experience, partners will share their experiences helping clients adopt AI, including key challenges, business outcomes, and the success factors behind trusted AI adoption.

Agenda at a glance

September 28

The foundations of trusted AI: If you knew your AI better, would you trust it more?
 

7:00 am PT | 10:00 am ET | 4:00 pm CET
Duration: 45 minutes

September 29

Is your service management ready for full AI autonomy?

 

7:00 am PT | 10:00 am ET | 4:00 pm CET
Duration: 45 minutes

September 30

AI under scrutiny: Navigating privacy, sovereignty, and regulatory requirements
 

7:00 am PT | 10:00 am ET | 4:00 pm CET
Duration: 45 minutes

Meet the speakers

Senior Product Manager, Service Management
OpenText
Senior Solution Consultant
OpenText
Senior Legal Counsel, Cert. AI Compliance Officer
OpenText
Managing Director Yim GmbH & Co. KG, Vice Chairman itSMF Germany
Senior Consultant
Business2Service AG
Business Development Manager
Orbify Services