SMAX26 | Service Management and Aviator Expo

Building trusted AI in ITSM and ESM

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What separates AI that's trusted from AI that's questioned?

Watch the on-demand sessions from Service Management and Aviator Expo (SMAX26), our sixth annual service management event, and discover how organizations can adopt AI with confidence.

Across three sessions, you'll learn about the foundations of trusted AI, the journey from AI readiness to AI autonomy, best practices for successful AI adoption, and the regulatory considerations needed to scale AI responsibly.

Session 1

The foundations of trusted AI: If you knew your AI better, would you trust it more?

  • A framework for trusted AI, including sovereign AI that does not train on your data
  • Approaches to determining the appropriate level of AI autonomy
  • Use cases for AI-human collaboration
  • Client insights: Building a sovereign AI strategy for ITSM, presented by Yim GmbH & Co

Watch Session 1

Session 2

Is your service management ready for full AI autonomy?

  • Building and enhancing knowledge with AI
  • Measuring AI accuracy and outcomes
  • Demo: OpenText Service Management Aviator Evaluation Center and Value Dashboard
  • Client insights: Best practices for achieving AI autonomy, presented by Business2Service

Watch Session 2

Session 3

AI under scrutiny: Navigating privacy, sovereignty, and regulatory requirements

  • Understanding the regulatory landscape, including the EU AI Act
  • The global push toward AI sovereignty
  • Assessing AI risk: Which use cases raise red flags

Watch Session 3

Meet the speakers
Dean Clayton
Senior Product Manager, Service Management
OpenText
Ion Alexandru Bruckner
Senior Solution Consultant
OpenText
Bernd Mittsommer
Senior Legal Counsel
OpenText
Jonas Bernard
Managing Director Yim GmbH & Co. KG, Vice Chairman itSMF Germany
Lorena Wauer
Senior Consultant
Business2Service AG
Daniel Crisan
Principal Product Manager
OpenText