A Four-Part Executive Series on CXaaS, AI, and the Modern Journey

Customer expectations are rising while budgets and teams are shrinking — and that’s exactly why many organizations are turning to Customer Experience as a Service (CXaaS). This four-part executive webinar series explores how CXaaS is helping businesses deliver smarter, faster, and more connected experiences through cloud-first agility, AI innovation, and journey-led strategies.

Each session is only 30 minutes, intended to easily fit into busy calendars. Whether you're leading CX transformation or driving SaaS modernization from IT, this series will equip you with insights to navigate the next wave of customer experience.

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Part 1

Demystifying CXaaS – The New Operating Model for Customer Experience

Wednesday, August 27, 2025 | 11:00 AM EST

Customer Experience as a Service (CXaaS) is redefining how organizations design, deliver, and evolve the customer journey. But what exactly is it? In this kickoff session, we’ll unpack the CXaaS model — not as a tool, but as a transformational approach to CX operations. Learn how modular platforms, AI, and cloud delivery are enabling agile, scalable experiences without the complexity of legacy stacks.

Whether you're a CX leader looking to accelerate digital initiatives or an IT leader exploring SaaS-based modernization, this session will ground you in the strategic potential of CXaaS. 

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Part 2

From Insight to Impact – How AI is Reshaping Customer Experience

Wednesday, September 3, 2025 | 11:00 AM EST

AI isn’t coming — it’s already changing the rules. This session unpacks the real-world impact of AI in CX: not just smarter insights, but faster action, tailored experiences, and lighter workloads. From GenAI to automation, we’ll show how leading teams are using AI to create moments that matter — not noise.

Ideal for CX and IT leaders ready to move past the hype and put AI to work, responsibly and at scale.

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Part 3

Why the Customer Journey Still Reigns – Orchestration in the Age of AI and CXaaS

Wednesday, September 10, 2025| 11:00 AM EST

Touchpoints alone won’t cut it anymore. Customers want smooth, connected journeys — and your teams need a smarter way to deliver them. In this session, we dig into how journey-led thinking, powered by AI and CXaaS, helps you meet rising expectations with less friction and more flexibility.

If you're mapping journeys or enabling them behind the scenes, this is your guide to orchestrating CX that just works.

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Part 4

What the Market Is Saying – Analyst Insight on the Rise of CXaaS

Wednesday, September 17, 2025 | 11:00 AM EST

What’s driving the CXaaS movement — and are your peers already ahead of the curve? In this analyst-led session featuring Aspire, we dive into the latest research on how organizations are rethinking CX delivery. Get fresh data, real-world examples, and an honest look at what’s working (and what’s not).

Whether you’re building the business case or shaping the roadmap, this session connects the dots between market momentum and strategic action.

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