| 2:20 PM | IT Operations Management
Titanium Experience Partner
 
Go beyond ITOps limits
Wondering what the future of IT operations looks like in an era of agentic AI, increasingly complex environments, and cost-cutting demands? Wonder no more. We're here to go beyond ITOps limits with OpenText™ Observability and Service Management. It’s not just about monitoring and tickets—it’s about connecting everything with composable flexibility, automating intelligently with AI that builds trust, and getting ahead of problems proactively. In this session, you’ll learn how to escape platform management and focus on outcomes, while delivering answers to users and agents faster without any loss of quality. We’ll show how to turn configuration limits into clarity—because you can’t manage what you don’t know—and how to reduce incidents before they happen. You’ll also see how service can expand across the enterprise to deliver more value in more places. It’s time to stop managing the madness and start leading with confidence. Say goodbye to chaos and hello to limitless IT operations.
Alvin Barnard, Lead Solutions Consultant, OpenText
| Cyber Security
AI governance, identity, access control, data security, and runtime monitoring for AI agents
AI agents are quickly becoming trusted digital workers, making decisions, accessing data, and taking action across the enterprise. But how do you ensure they remain secure, compliant, and accountable? In this session, we'll explore the foundations of responsible AI governance—from identity and access controls to sensitive data protection, human oversight, continuous auditing, and Zero Trust security. Learn how to protect your organisation while confidently scaling AI across people, processes, and content. Key takeaway: Secure the entire AI ecosystem and enable trusted, governed AI at scale.
Paul Meyer, Lead Solutions Consultant, OpenText
| Content Management
Titanium Experience Partner
Beyond Chatbots: Agentic AI that Understands Your Content
Chatbots are just the beginning. The next wave of AI is agentic AI—systems that can reason, orchestrate tasks, and take action based on your business content and context. Join this keynote to see how OpenText™ Content Cloud turns fragmented information into an AI-ready, trusted content fabric. Learn how agentic AI, AI-to-AI orchestration, and intelligent automation work together to:
- Make every interaction and decision content-aware.
- Connect siloed systems and processes end-to-end.
- Scale AI safely across regulated and complex environments.
You’ll get a first look at new capabilities and real-world examples of organisations moving from simple chat experiences to powerful, content-driven agentic AI.
Patson Ndhlovu, Lead Solutions Consultant, OpenText
|
| 2:50 PM | | | |
| 3:10 PM | | SAP and OpenText: AI-Powered Business Transformation
Every enterprise holds a wealth of knowledge locked inside its documents — yet most AI systems can only access a fraction of it. In this session, SAP and OpenText show how combining enterprise content management with AI unlocks that hidden value, turning documents into actionable intelligence embedded directly in your business processes. Through an industry demonstration, see how AI can analyse content, surface insights, recommend decisions, and trigger end-to-end workflows — all in real time, through a single conversational interface. The scenario is industry-specific, but the value is universal. Whether you are in manufacturing, energy, financial services or beyond, this session will show you what AI-powered business transformation looks like in practice — and what it means for your organisation.
Eshaanan Gounden, BTP Solution Advisor - Integration & Automation, SAP Africa
 | Utilising Unified Enterprise Service Management to enrich and visualise the University of Pretoria's facilities’ digital twin
The University of Pretoria is transitioning from static facility management to a dynamic, data-driven ecosystem. By utilising Unified Enterprise Service Management as the "brain" of the campus, the university enriches its Digital Twin, a virtual replica of its physical assets with real-time service data, spatial analytics, and automated workflows. This symbiosis moves beyond simple 3D modelling into Digital Innovation, where every physical meter, building, and utility is represented and managed in a unified digital environment.
Charl Joubert, Senior Manager: Enterprise Service Management, University of Pretoria
 |
| 3:40 PM | From Paper to Patient-Centric Care: Groote Schuur Hospital's Electronic Patient Record Journey
As one of Africa's leading academic hospitals, Groote Schuur Hospital is leveraging Electronic Patient Records to modernise how healthcare information is captured, accessed, and managed. In this session, learn how the hospital is transforming patient care through digitised records, enabling clinicians to access critical information faster, improve collaboration across departments, and lay the foundation for a more connected healthcare ecosystem. Hear firsthand insights into the challenges, lessons learned, and benefits realised on the journey toward a digital-first patient experience.
 
Dr Shrikant Peters, Head of Emergency Medical Services (EMS) and Technology & Innovation, Groote Schuur Hospital
Ashraf Davids, Solutions Consulting Manager, Datacentrix
  | From IT Complexity to Operational Clarity
Discover how unified IT Operations Management helps organisations gain visibility, automate critical processes, and deliver more reliable digital services.
Mohamed Ben Ayed, Managing Director, Confoline
 | Fireside Chat Unlocking Business Value with AWS, iOCO and OpenText
Organisations are looking for faster ways to modernise, innovate, and extract value from their information. Discover how OpenText solutions available through AWS Marketplace, combined with iOCO's cloud expertise, enable organisations to simplify procurement, accelerate cloud adoption, and harness the power of AI and automation to drive business transformation at scale.
  
Rian Van Greunen, IOCO Cluster Executive, iOCO
Chris van Wyk, Senior Partner Development Manager, AWS
Mubeen Bassa, iOCO AWS Modernisation Practice Lead, iOCO
  |
