What’s next in Enterprise Service Management?

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    What’s next in Enterprise Service Management?

    An in-depth look at the trends shaping ESM in 2025

    Now available on demand

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    What’s next in Enterprise Service Management?
    45 minutes | available on demand

    Dissatisfied users. Unmet SLAs. Rising costs. Increasing complexity. Organizations continue to struggle despite wielding the most advanced automation tools for enterprise service management (ESM). Why is this happening? Why is the productivity promise of GenAI so elusive? Are most GenAI projects doomed to fail? What’s needed to move ESM forward?

    Join Travis Greene, senior director of product marketing at OpenText, and guest speaker Julie Mohr, principal analyst at Forrester, to hear Forrester’s latest research and learn what it takes to make ESM more user-friendly, cost-effective, and impactful across departments.

    Featuring

    What’s next in Enterprise Service Management?
    45 minutes | available on demand

    Meet the speakers:

    Travis Greene
    Sr. Director of ITOM Product Marketing
    OpenText
    Julie Mohr
    Principal Analyst
    Forrester

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    Thursday, January 23, 2025
    What’s next in Enterprise Service Management?8:00 AM - 8:45 AM
    Time Zone: (UTC-07:00) Pacific Time (US & Canada) [Change Time Zone]

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