Avoid Frankenapps! There are smarter ways to build ESM solutions
Too many enterprise service apps start with good intentions—and end up stitched together with code, duct tape, and regret. In this session, we’ll show you how to avoid the Frankenapp trap by building flexible, maintainable Enterprise Service Management solutions that actually scale. You’ll see how OpenText™ Service Management (SMAX) customers are transforming service delivery across IT, HR, facilities, and beyond—without spinning up costly dev cycles or breaking what already works. We’ll walk through real-world examples using OpenText’s codeless Studio Apps and Integration Studio, showing how to connect systems, automate workflows, and deliver slick user experiences—all without creating a monster.Whether you’re replacing an overgrown platform or starting fresh, this session will give you practical guidance to build apps the business loves—and ops teams can actually support.