OpenText ANZ Federal Government Forum Canberra

The Australian Federal Government is on a bold mission to revolutionise their IT systems and deliver unparalleled service, speed, accuracy, and agility. Modern governments’ success hinges on achieving these advancements while also fortifying security postures and enhancing data governance. To create a government ecosystem that truly works for everyone, they need to turn data into insights - establishing seamless citizen experiences, driving operational efficiencies, and enabling responsible AI.

Are you ready to overcome the challenges facing our digital future? Then join us at the OpenText™ Federal Government Forum to meet visionary leaders from across government.

Attendees will hear from thought leaders and engage in dynamic discussions on groundbreaking topics, including:

AI and its transformative potential
The principles and practices of zero trust
Crafting a total citizen experience that drives a seamless government experience
Ensuring robust data security and management
Enhancing cybersecurity frameworks
Navigating IRAP and cloud innovations

The Hon. Victor Dominello will deliver the headline keynote! Register for the event to discover how governments can actively shape and secure the digital landscape of tomorrow, redefine the total citizen experience, and leverage the OpenText approach to prepare their agencies for current and future government needs.

Guest speaker
The Hon. Victor Dominello

The Hon. Victor Dominello is a former senior NSW Government minister, best known for serving as the inaugural Minister for Customer Service and Digital, a role he pioneered globally in 2019. He was recognised by The Australian in July 2022 as one of Australia’s top 100 innovators, and he’s spent 12 years in cabinet-leading portfolios, including Digital Government, Innovation, Finance, and Aboriginal Affairs.

His leadership earned international acclaim for revolutionising NSW public service delivery through initiatives like the Department of Customer Service, Service NSW, and the Digital Restart Fund. In February 2025, he launched the Future Government Institute, a global hub for forward-thinking public sector leaders, innovators, and practitioners dedicated to shaping the next era of governance.

Federal Government Forum

Driving the Australian Government’s Digital Vision: Government 3.0

Agenda

Location

7:30 AM	Registrations and light breakfast, tea & coffee
8:00 AM	Welcome messages from Canadian High Commissioner and OpenText The Hon. Dr Julie Sunday, High Commissioner for Canada in Australia George Harb, Managing Director, OpenText ANZ
8:20 AM	From analogue to AI – can government keep pace? Hear key insights from Victor Dominello’s frontline experience. He will explore what it takes to deliver a connected government 3.0, the cultural rewiring required, and why now is the time to act. The Hon. Victor Dominello, Former NSW Government Minister of Customer Service and Digital \| CEO of the Future Government Institute Founder of ServiceGen \| Chair of Services Australia Independent Advisory Board
9:00 AM	Reimagining Government in the AI Era: Smarter Insights, Better Outcomes Discover how cutting-edge data analytics and AI can transform unstructured information into actionable insights that enhance citizen services, boost operational efficiency, and ensure compliance. This session explores real-world strategies for information management, data discovery and analytics, legacy system decommissioning, and AI-driven decision-making - empowering public sector leaders to modernise with confidence and clarity. George Harb, Managing Director, OpenText ANZ
9:20 AM	Customer Panel: Future Gov 3.0 and Gov 4.0 – unpacking what government agencies need to plan for The Hon. Victor Dominello, Former NSW Government Minister of Customer Service and Digital \| CEO of the Future Government Institute Founder of ServiceGen \| Chair of Services Australia Independent Advisory Board Jonathan Thorpe, Chief Customer Officer, Services Australia Lucy Poole, Deputy CEO Strategy, Planning and Performance Division, Digital Transformation Agency Brandon Voight, Director of Public Sector, OpenText
10:00 AM	Morning tea
10:30 AM	Unlocking the Power of AI for Government Transformation Explore how OpenText’s AI-powered solutions are driving government transformation. With Agentic AI and Generative AI, government agencies can modernise platforms, enhance citizen services, and streamline operations. Discover how OpenText’s solutions leverage content and records controls, intelligent process automation and context-sensitive service management to uplift service delivery to citizens. Real-world demos will showcase how AI can enable public servants to harness insight into your information landscape across systems and information stores, protect your applications and data from cyber threats, and provide more personalised interactions with citizens. Join us to see how OpenText is helping Australian government agencies leverage AI to deliver smarter, secure, and more efficient public services. Susan Tasic-Clark, Senior Manager, Solutions Consulting, OpenText Aaron Bernays, Director, Professional Services, OpenText Abdullah Noman, Principal Solutions Consultant for Information Governance and Security, OpenText
12:10 PM	Networking lunch
1:00 PM	Leading with trust: secure content for smarter government Explore how OpenText’s suite of content solutions - including Content Manager, Extended ECM, Core Content, and Core Share - is helping government agencies modernise information governance. With AI-driven insights, Microsoft 365 integration, and secure cloud options, OpenText empowers smarter, compliant, and connected public services Brandon Voight, Director of Public Sector, OpenText Abdullah Noman, Principal Solutions Consultant for Information Governance and Security, OpenText Susan Tasic-Clark, Senior Manager, Solutions Consulting, OpenText
2:45 PM	Event close