Full Name
The Hon. Victor Dominello
Job Title
Former NSW Government Minister of Customer Service and Digital | CEO of the Future Government Institute | Founder of ServiceGen | Chair of Services Australia Independent Advisory Board
Speaker Bio
The Hon Victor Dominello is a former senior NSW Government minister, best known for serving as the inaugural Minister for Customer Service and Digital, a role he pioneered globally in 2019.
Recognised by The Australian in July 2022 as one of Australia’s top 100 innovators, Victor spent 12 years in cabinet leading portfolios including Digital Government, Innovation, Finance, and Aboriginal Affairs.
His leadership earned international acclaim for revolutionising NSW public service delivery through initiatives like the Department of Customer Service, Service NSW, and the Digital Restart Fund. Prior to his political career, Victor practiced law for over a decade, becoming a partner in a commercial firm.
In September 2023, he co-founded ServiceGen, a consultancy advising governments and organisations on innovative service delivery strategies. Through ServiceGen, he was selected by The World Bank to spearhead a transformative digital identity initiative in Mongolia.
In February 2025, he launched the Future Government Institute, a global hub for forward-thinking public sector leaders, innovators, and practitioners dedicated to shaping the next era of governance. In March 2025, Victor was named one of The Identity 25 by Okta Ventures, recognising global pioneers shaping the future of digital identity.
Recognised by The Australian in July 2022 as one of Australia’s top 100 innovators, Victor spent 12 years in cabinet leading portfolios including Digital Government, Innovation, Finance, and Aboriginal Affairs.
His leadership earned international acclaim for revolutionising NSW public service delivery through initiatives like the Department of Customer Service, Service NSW, and the Digital Restart Fund. Prior to his political career, Victor practiced law for over a decade, becoming a partner in a commercial firm.
In September 2023, he co-founded ServiceGen, a consultancy advising governments and organisations on innovative service delivery strategies. Through ServiceGen, he was selected by The World Bank to spearhead a transformative digital identity initiative in Mongolia.
In February 2025, he launched the Future Government Institute, a global hub for forward-thinking public sector leaders, innovators, and practitioners dedicated to shaping the next era of governance. In March 2025, Victor was named one of The Identity 25 by Okta Ventures, recognising global pioneers shaping the future of digital identity.
