Wednesday, 22 November 2023 | 7:00am to 9:45am | The Boat House Restaurant

Agencies have been working towards digital, frictionless, contextualised and data-driven experiences for well over a decade.

But legacy business systems, the absence of enablers such as digital identity, concerns about cyber security, the government’s low appetite for risk and many other factors have slowed progress. Adding to these challenges is the tightening budgetary situation, placing yet more pressure on agency OpEx.

In contrast, citizens’ expectations of personalised and data-driven experiences are higher than ever, based on the private sector’s intensified ability to deliver omni-channel, seamless experiences that improve engagement and increase efficiency.

Join OpenText and Intermedium and your senior executive service colleagues from a range of agencies at this executive forum breakfast to learn what you can do to deliver personalised, data-driven client services - despite these rising constraints.

Our keynote speakers - The Hon. Victor Dominello, who is the newly appointed Chair of the Federal Ministerial Digital ID Expert Panel, and the former NSW Minister for Customer Service and Digital Government, and The Hon. Keith Nelson, OpenText’s Global Public Sector Industry Strategist – will outline why it is important to keep improving both citizen and employee experiences. They will explain how platform-based technologies can be leveraged to take agile and affordable steps with a rapid citizen experience ROI. Victor will be speaking on the topic of "Seamless Citizen Engagement: the path to simplicity”

Victor and Keith will join Lucy Poole our panellist in a thought-provoking discussion on what more can be done to improve citizen service journeys.