HR departments are essential service providers in every organization. They support applicants and employees while overseeing talent development, training, and complex processes—all as service expectations rise and resources shrink. Delivering fast, consistent, employee-friendly HR services has never been more challenging.
In this webinar, we’ll show how AI-powered service management can help relieve the pressure on HR teams while significantly improving employee experiences. Using real world examples from our own HR organization, we’ll demonstrate how centralized, automated HR services enable teams to efficiently manage high volumes of requests with a customer-focused mindset.
Results aren’t just theoretical. By centralizing and automating over 60 HR services, OpenText achieved measurable improvements in a matter of months:
- Customer satisfaction increased from 83% to 93%.
- Ticket volume dropped by 10% year over year.
- HR portal usage grew by 15%.
Why join?
You’ll gain practical insights into how automation with AI and seamless system integration can modernize HR service delivery—without disrupting your existing HR landscape.
This webinar is ideal for HR professionals, process owners, and HR leaders who want to make their HR operations more efficient, scalable, and future-proof.
Participation is free.
Key takeaways
- Automate HR services: OpenText™ Service Management optimizes and accelerates HR processes for HR teams and employees.
- AI-powered automation: OpenText™ Aviator™ reduces manual effort and boosts user satisfaction.
- Seamless integration: OpenText Service Management integrates into your existing HR landscape—e.g., Workday, SAP HCM, and more.