OpenText Observability and Service Management Executive Advisory Board

15:30 16:00

Coffee and refreshments

16:00 16:45

Welcome & Introductions

This session will introduce the agenda, establish meeting objectives, and provide an opportunity for all attendees to introduce themselves and their organizations.

16:45 17:45

Roundtable: Challenges and Success Stories

To help keep conversations over the next day relevant, this interactive discussion invites executives to share their most pressing IT operations challenges and recent success stories. The session also aims to identify common pain points across industries and highlight effective solutions implemented by peers.

• What are the top two IT operational challenges your organization is currently facing?
• Have you implemented any solutions in the past year that significantly improved your IT operations? What made them successful?

17:45 18:00

Wrap up

19:00

Departure for Wine Tasting and Dinner

May 22, 2025

8:00  9:00

Networking Breakfast

9:00 9:15

Introduction and action items from the previous session

9:15  10:00

Roundtable: Next big investments and projects

Participants are invited to share insights on upcoming strategic investments and major projects within their organizations. We will explore how industry leaders are prioritizing resources, technologies, and initiatives to drive business value.

• What major IT initiatives or transformation projects are you planning for the next 12-18 months?
• Where do you see increased security demands on IT Operations teams?
• How do you balance agility, speed and resilience demands?
• How do you maximize and showcase value from your organization’s investments?
• Do you prefer vendor consolidation on a platform, or working with best of breed vendors?

10:00  10:45

Direct Conversation with OpenText Leadership: Ask Us Anything

This interactive session provides a unique opportunity for open, candid discussion with OpenText's executive team. Bring your questions, insights, challenges, and feedback directly to our leadership in this forum designed for transparent exchange. Our executives are eager to hear your perspective and address the topics that matter most to your organization.

10:45  11:00

Coffee Break

11:00
12:00

Product Strategy and high-level Roadmap

Stephen Ludlow and Bruno Labruère will present OpenText's strategic vision and product roadmap for ITOM solutions. This concise overview will highlight key innovations, integration plans, and future capabilities designed to address the challenges discussed throughout the meeting.

12:00  13:00

Lunch

13:00
13:15

How OpenText is saving $1B using OpenText Solutions

13:15
14:00

Customer presentation: Linde's journey to Service Management

14:00
14:45

Feedback session: Upgrade policy & Cloud adoption

An open forum to share experiences and discuss upgrade strategies and cloud migration initiatives. This session aims to gather valuable feedback on current practices, identify pain points, and discover successful approaches to managing technology transitions.

• What is your current approach to managing software upgrades (version currency)?
• How do you balance the benefits of new features against the risks of upgrade disruptions?
• What percentage of your IT operations has moved to cloud environments, and what remains on-premises?
• How has cloud adoption affected your operational costs, security, and team structure?

14:45
15:00

Break

15:00
15:45

The current state of AI adoption: Feedback and Strategy

This session explores the current state and future direction of AI in IT operations. Attendees will provide feedback on AI implementations and discuss OpenText strategic approach to maximize AI's value.

• What is your organization’s AI readiness and adoption plan?
• What does an ideal outcome with AI look like?
• What has been achieved with AI already – how do you compare to your peers?
• What are the roadblocks to success and how are you addressing them?

15:45  
16:00

Closing Discussion, Survey & Next Steps

16:00

Thank you and Departures