One service desk to rule them all: Unify services across the enterprise
Get ready for an insights-packed three days! We’ll dive into key trends shaping the enterprise service management (ESM) market, uncovering practical tips and overlooked capabilities that can transform service delivery across your enterprise. You’ll learn how OpenText’s HR team reduced ticket volume and improved employee satisfaction. Discover how complete asset visibility and seamless integrations can drive smarter, more proactive services. Plus, get to know OpenText™ Service Management Aviator™, our secure GenAI virtual agent, and follow along as we build AI-enriched workflows that adapt and act.
Agenda at a glance
Tuesday, September 23
Session 1
Get on board with ESM: Trends, tips, and 3 capabilities you’re probably overlooking
7 AM PT | 10 AM ET | 4 PM CET
Duration: 45 min
Session 2
Step into ESM with HR: Use cases and best practices from the OpenText HR team
8 AM PT | 11 AM ET | 5 PM CET
Duration: 45 min
Wednesday, September 24
Session 1
Wait, Aviator can do all that?
7 AM PT | 10 AM ET | 4 PM CET
Duration: 45 min
Session 2
Workshop: Build AI-enriched workflows
8 AM PT | 11 AM ET | 5 PM CET
Duration: 45 min
Thursday, September 25
Session 1
Discover what matters: Driving ESM outcomes through complete asset visibility
7 AM PT | 10 AM ET | 4 PM CET
Duration: 45 min
Session 2
Let it flow: Introduction to integrations with OpenText Service Management
8 AM PT | 11 AM ET | 5 PM CET
Duration: 45 min
