ROOM JUPITER

 

13:45-14:30 - OpenText Digital Experience

Introduction to the Experience Cloud Platform. Explore the Experience Cloud Platform to learn how to drive impactful customer experiences for amazing customer success, powered by the Experience Aviator and AI.

Customer case study:

The Journey of Nationale Nederlanden NL from CCM to CXM presented by Nokavision

Stephanie Pieruccini

Global Senior Product Manager
OpenText

William Cook

Director, Solution Consulting, Northern Europe
OpenText

14:45-15:30 - Deep Insights into the Experience Cloud platform

Join this two-part session for:

• An Experience Cloud Platform demonstration of a customer journey orchestration with Exstream Cloud Native and AI capabilities delivering multichannel communications that drive loyalty and upsell potential.
• An Exstream and Streamserve roadmap update by Global Senior Product Manager Stephanie Pieruccini

15:45-16:30 - The Experience Cloud Platform and leading Applications, and the modernisation journey

Join this two-part session hear:

• A Customer case study by Phillips on “How the Experience Cloud Platform works with other leading apps such as SAP and Salesforce”

• A panel discussion with OpenText Partners TCF and Delaware, and OpenText Professional Services, Product Management, and Solution Consulting on modernising Customer Communications Experiences.