You’ve heard AI can boost productivity—but what does that look like when applied to real IT workflows, not marketing hype? In this session, we’ll explore how OpenText™ Aviator, paired with ITIL’s guiding principles, helps teams become more efficient, more focused, and a lot less overwhelmed. Following ITIL’s proven approach—Focus on Value, Start Where You Are, Progress Iteratively, and Keep It Simple—we’ll walk through real-world examples of AI delivering practical wins across service management, operations, and automation. You’ll see how teams are using OpenText Aviator to accelerate decisions, reduce manual effort, and free up time to work on what really matters. Whether you're looking to cut costs, reduce complexity, or just stop drowning in tickets, this session will show how to apply AI the smart way—no massive rebuild required.