In today’s experience economy, IT Service Management (ITSM) is about delivering smart solutions to elevate the user experience. But clumsy chatbots, clunky services, and overburdened support agents result in poor user experiences. Powered by a private large language model (LLM), our ITSM solution offers a generative AI virtual assistant that serves up human-like, contextually relevant answers. Without relying on support or compromising enterprise data privacy, users can get the answers they need, when they need them. Finally, AI-powered virtual assistants can live up to – and even exceed – user expectations.

In this workshop, you will:

• Explore generative AI use cases for service management.
• Watch the smart virtual assistant respond to user questions in real time.
• Learn how private generative AI can cut costs and risks.