A passionate IT Professional with 30+ years of experience in IT Service Management/Managed Services, Service Delivery & Operations for various industries: Banking/Financial Services, Insurance, Automotive, Telco, Airlines, and the Public Sector across the globe. Eddie is equipped with strong technical knowledge in Service Delivery Management, Data Center Operations, Process Management & Improvement, Change Management, and Project Management & Software Development. He has won numerous awards and recognition during his tenure with IBM for his dedication and excellent performance. He has also earned various professional certifications from ITIL and IBM. He has conducted many ITIL V2/V3 Foundation Classes for new hires of IBM and clients. He was a Speaker for IBM Regional Technical Leadership Exchange (TLE) Forum 2010 on Service Management – Service Delivery topic and a Guest Lecturer for University Science Malaysia (USM) on the Service Management topic.