1:00pm – 1:15pm                   

Conversations Reimagined : Elevate Customer Success

77% of leaders prioritize customer experience, but only 26% feel their handoffs appear seamless to customers. It’s time to close that gap. The real customer journey begins after the sale! In this session, discover how customer success can fuel your organization’s growth and:

• Orchestrate personalized customer journeys that drive retention.
• Engage proactively with tailored customer communications.
• Provide frictionless support, all in one cohesive platform.

Speaker: Janet De Guzman

1:15pm – 1:45pm 

Generative AI: The next frontier for customer and employee experiences 

AI is transforming how we work – powering creativity and speeding content creation. This session will explore how to modernize at your pace to:

• Design your own digital experience management solution using AI, data and real-time insights.
• Create personalized, meaningful customer engagement that sets your brand apart.

Speaker: Tom Brown

1:45pm – 2:15pm

Digital Experience Expert Panel – Hear about organizations who are getting it right 

The best experiences are personalized, engaging and seamless. Go behind the scenes with some global brands to see how they’re using OpenText Experience Cloud to raise the bar.

Moderator: Salman Rizvi

2:15pm – 2:30pm               
                                

Break

2:30pm – 3:15pm 

Modernize customer experiences with OpenText Experience Cloud

See how organizations use OpenText Experience Cloud with Aviator artificial intelligence to proactively engage with customers, understand their needs, and foster long-term satisfaction and loyalty.

The session will cover how OpenText can help:

• Empower organizations to optimize customer journeys
• Accelerate time to market with a connected platform
• Remove friction from employee & customer experiences

Speakers: Nathan Christen, Randell Brown

3:15pm – 3:35pm 

Cloud with Confidence – Navigate your Path to Cloud with OpenText 

Digital transformation isn’t one-size-fits-all – it’s a journey that looks different for every industry and organization, shaped by unique goals and challenges. Join this session to discover how to accelerate your cloud migration with a seamless upgrade path that removes risk while delivering value.

Speaker: Salman Rizvi

3:35pm – 3:45pm 

Where to go from here – Next steps with OpenText

Drive engagement, retention, and growth with omnichannel experiences and customer communications that matter. Improving customer experience management now, leads to better business outcomes tomorrow.

Speaker: Rajib Sengupta