Dean Clayton, Senior Service Management Product Manager at OpenText, began his service management career in 1999 in the automotive industry across numerous roles within and leading IT Operations. In 2005, Dean transitioned and began working with customers and organisations to optimise their service management solutions which he continues to this day as part of OpenText, focusing on ITSM strategy and developing ESM tools that harness AI, machine learning, automation, and virtual agents to improve service delivery.