What’s the role of humans when ITSM adopts disruptive technologies like GenAI?

Join ITSM experts Troy DuMoulin, VP Research & Development PINK Elephant and OpenText Snr Director of ITOM Product Marketing Travis Greene, as they discuss how disruptive technologies such as GenAI will impact and change the role of people in ITSM.

Discover how these disruptive technologies are impacting:

The role of the ITSM practitioner—how it is going to change, how to successfully make the transition, and what your future role will look like.
Your business users—the benefits are clear but what limitations will users have to navigate and how do you ensure they embrace the new capabilities?
Customer interactions—organizations want to extend ITSM reach beyond the business. What impact will that have on ITSM, and how do you manage and measure the customer experience to ensure the business isn’t disrupted.