Name
Reimagine the service desk with AI‑driven, end‑to‑end incident management.
Use Case

Reimagine the service desk with AI‑driven, end‑to‑end incident management.

Resolve issues faster with Gen‑AI‑powered incident management. Aviator automates the entire journey — from issue reporting to self‑service, ticket processing, and resolution — while updating related knowledge‑base articles.
Value: Faster resolution and reduced service‑desk workload.

Key Products
OpenText™ Service Management
 OpenText™ Service Management Aviator

 Persona Team
Chief Information Officer
Chief Technology Officer

 
Discover at Observability and Service Management Stand
 
 

Business Function
 Operations
Solution

Observability and Service Management