OpenText Summit 2023

Join George Harb, will describe the forces shaping Business 2030 — enterprise reinvention, human-centric work, new rules for corporate accountability and new requirements for digital technologies— and how AI is bringing information and automation together to enable customers to be smarter with OpenText.
Goerge will share insights into how we are making the future of information management AI-led, security-enabled, and cloud-ready, including a sneak peek into the capabilities of OpenText Aviator which will transform information processes with private generative AI. You will also be introduced to how the combined capabilities of Micro Focus and OpenText help customers gain an information advantage and accelerate their digital transformation.

As organisations, we have all deliberately signed up to multiple niche cloud products to service our business and meet our needs – so why are we still trying to eliminate information silos and impose control over content? In this first half of the session, we will explore why it is important to ‘make it easy for people to do the right thing’; and how connecting content to process can make your business both more efficient and compliant.

Next, we need to manage the classification, monitoring, analysing, protection and governance of the data generated - done effectively only if you know what data you have. The single biggest reason for data breaches and exposure of PII data is NOT lack of security or protection, but OVER RETENTION. Hanging on to unknown and unaccounted for data well past its active life runs the risk of not just accidental or malicious exposure but increasing on-going operational and environmental costs of managing ROT. In the second half of the session, we will explore how OpenText technology can discover all your data assets, catalogue or classify them based on risk, business value and sensitivity and bring that data into proper retention and disposal management.

Brisbane exclusive: Data Discovery Fireside Chat with Queensland Museum
Kerry Cody, Queensland Museum’s Head of Digital and Information Services joins Carl Duncan, GM at WyldLynx in a fireside chat to discuss the Museum’s data discovery journey which not only looked at protecting sensitive data but uncover “hidden treasures” - data of significant historic value for Queensland. Kerry will also comment on the challenges encountered and share the key outcomes achieved.

By 2030, every company will be a software company, with software developers rolling out new functionality and applications at speed through digital channels. With the growth in cloud adoption, coupled with developer friendly tools, learn how it is becoming easier for developers to build applications securely and efficiently.

How we connect and engage has been changing since the pandemic. We are gaining better insights to drive better outcomes, efficiencies and new revenue streams. In this part of the presentation, we take a quick reflection on what we have learnt and the direction of Identity in the digital age. Whether its social or business or IoT – digital identity is shaping how we interact.

How can you tailor your customer interactions beyond traditional Customer Communication Management (CCM) to maximize conversion rates, improve customer experiences and optimize productivity? How can you better deliver a consistent brand experience across the varied channels you communicate to customers through? How can you manage the customer touchpoints to drive scale yet still be personal. Luke will take you through OpenText’s Digital Experience management (DXM) and CCM solutions to discover how your organization can deliver personalized, on-brand omnichannel communication experiences and journeys across online and offline, mobile and web, call centre and everyplace in between, with a touch of AI.

Every organisation today relies on Software Apps to engage with customers, citizens, suppliers and employees. Delays, poor quality and outages can all result in loss of competitive advantage, reduced revenue or reputational damage, not to mention lower productivity and higher costs. In this session, Ian will introduce how the OpenText ValueEdge platform improves quality and accelerates app delivery by providing AI-driven insights into the flow of value, and through AI-powered testing. Ian will also share a glimpse into the future of the IT service desk and ways to optimize the connections between “Dev” and “Ops”.