Organizations are rapidly moving from traditional Customer Communications Management (CCM) toward AI‑driven, cloud‑based Customer Experience Management (CXM). OpenText is at the forefront of this shift—helping enterprises unify data, eliminate channel silos, and deliver hyper‑personalized, omnichannel interactions at scale. In this session, together with our partner TCF, we’ll explore how you can build on your existing OpenText platform and prepare for a successful CCM transformation.