Joel Eijssen is a knowledgeable and experienced senior solutions consultant at optentext™ for region North Europe. With extensive experience in service management, business service analysis and enterprise architecture Joel drives and evangelizes new ways of working and automating enterprise value streams to transform an organization into modern, agile, automated and innovative service delivery organization. With a practical approach Joel translates strategic and tactical goals into qualitative, pragmatic and best practices solutions, combining concepts and modern technologies like IT4IT, ITIL4, Agile, DevOps and AIOps in the context of your enterprise IT and business objectives.